Terms & Conditions

A. Arrival

All participants must arrive 15 minutes before the course start time.

B. Health

All participants must be physically fit and able, except in circumstances notified to and accepted by the Trust. They must, at the time of booking, advise of any illness or disability (such as diabetes, epilepsy, asthma, heart condition, recent injuries, hearing impairment, visual impairment etc) that may affect their ability to participate. If at all unsure, participants must check with a doctor before booking and must be able to produce a note from their doctor if required. Details to be noted on booking form. Participants must bring any necessary medication with them and ensure that staff are made aware of what medicine this is and how it is to be administered. The Trust reserves the right to refuse any booking on medical grounds if the medical condition is considered to be detrimental to the safety and smooth running of the course

C. Safety

All participants must comply with the safety regulations and instructions of centre staff. Watersports and adventure activities are hazardous by their nature. Participants, parents or guardians must accept that there are risks: inevitably bumps and scrapes will happen during the thrills and spills of fast moving activities. To manage these risks, so far as we are able, we:

- employ staff trained within national governing body guidelines and teach to national governing body recommendations

- have robust management and safety systems which have been inspected by approved bodies such as AALA, RYA and British Canoeing

- reserve the right to modify or cancel an activity if we feel that there are unmanageable risks

D. Age limits

Accompanied children of all ages can take part in our River Medway boat trips. The minimum age is 8 for instructor-led sessions in canoeing/kayaking, raft building, sailing, stand up paddle-boarding and land based activities. The minimum age is 12 for power boating courses.

E. Food

Participants will be responsible for provision of packed lunch for full day courses unless advised to the contrary at time of booking.

F. Payment

All activities must be paid for in full at the time of booking, unless alternative terms agreed, prior to booking. Cheques should be made payable to ‘Medway Watersports and sent to Approach Road, The Strand, Gillingham, Kent ME7 1TT. Cheques cannot be accepted for activities within 28 days of booking, dishonoured cheques will result in cancellation of booking, unless replacements funds received within 3 days.

G. Cancellations by Client

Clients must notify Medway Watersports Trust of cancellations in writing. The responsibility for obtaining relevant insurance to cover the cost of cancellation rests with the client. Clients who cancel 28 days or more before the start of their course will have 50% of the course fee returned to them. Clients who cancel fewer than 28 days before the start of their course will forfeit the full course fee. Course bookings may be transferred 28 days or more prior to the commencement of their original course. No transfers may be made fewer than 28 days prior to the commencement of the Course. Transfers are subject to course availability and a £15 administration fee will be levied for each transfer. Only one transfer of dates may be made per booking; no refund will be given for any subsequent cancellation. Non-attendance without prior agreement will result in the entire fee being forfeited.

H. Cancellations by Medway Watersports Trust

Every attempt will be made to ensure all courses run. However, Medway Watersports Trust reserve the right to cancel a course if viable participant numbers are not achieved. Instructor-led sessions may be cancelled by Medway Watersports Trust up to 7 days prior to the start date. When a course has to be cancelled, we will offer either a full refund of course fees or another course on the same date or a different date. Medway Watersports Trust will not accept any liability for any other expenditure or costs incurred by prospective participants. The responsibility for obtaining relevant insurance to cover the cost of cancellation rests with the client.

I. Equipment

All necessary safety equipment is provided as part of your course fee, apart from footwea

J. Unruly Behavior

Participants and members of their party are required to have consideration for others at the Centre. If, in the reasonable opinion of centre staff, a person acts in such a way as to cause, or be likely to cause, danger, upset or distress to any other customer or member of staff, they shall be asked to leave the Centre immediately. The Centre will not pay any refunds, expenses or costs as a result.

K. Disputes

Any complaint should, in the first instance, be addressed with the member of staff concerned. If they are unable to resolve the issue, they should refer the matter to the Centre Manager. If the Centre Manager is unable to resolve the issue to the client’s satisfaction, complaints should be sent in writing to: Geoff Waters, Trustee, Medway Watersports Trust, Approach Road, The Strand, Gillingham, Kent ME7 1TT.

L. Photographs

Participants agree to photos and video being taken of them engaging in activities. Participants grant Medway Watersports Trust full and free rights to use these photos and videos.

M. Privacy Policy

At Medway Watersports Trust we are committed to protecting the privacy of our clients. We will only use the information collected about clients in accordance with the Data Protection Act 1998. We will not contact clients in the future unless given consent to do so by the client. We will not transfer clients’ personal information to any third party. We reserve the right to alter these conditions at any time during the year E&OE These terms and conditions will apply to additional sessions for which a new form will not be required. However any new health condition must be advised in writing before taking part in further activities.

Medway Watersports Trust Condition of use 2016